But I. 04kg, it will easily fit under – or even alongside – any TV. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Is it necessary to plug the cable to socket for having wifi, if so what can I. 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will be able to assist you in getting this sorted out. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. . Get more from your Virgin Media setup. I have only got one rectangular shaped white socket (Shown. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I am so sorry to hear that you seem to be missing a wall socket in the home. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi team. Virgin media wall socket for broadband is not what js shown on the installation guide. 1. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The box and cables may have been removed by the previous occupiers. The engineer will bring everything needed to install your Virgin Media services on your chosen day. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Could I book an engineer and what number - 5155510. on 27-10-2022 09:24. I am going to cancel. 0. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. In response to Llfamily. 5. I am going to cancel. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. No wall socket to connect. Can anyone tell me what the case is called, confirm its needed and. However, we couldn’t locate the wall socket in our place. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I have been given other details for the account such as the account number/area code and. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Installing and configuring your kit28 September 2021. . Call the Pre-installation and delivery team on 0800 052 1734. . My Virgin Media App. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. But I have no Virgin Media Wall socket in my - 5339557. Manage Your Account. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Could an engineer be arranged to install please as my account is due to go live today. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Also routing cables/wireless. 3 Switch off at the socket and unplug your TV box. There are multiple different branded wall boxes inside our flat but none. PRO SIGNAL. Connect the Hub’s power cable with the blue tab. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Call the pre-installation and delivery team on 0800 052 1734. Hello VLNeedham. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 4 weeks ago. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The answer is yes. Both your fibre cable and Wi-Fi router will be plugged into this. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Phone line - 5 mins. Thank you very much 🙂. com. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. I was told when purchasing the broadband package that fi. Also available from the likes of Screwfix, Homebase, Toolstation etc. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Explain what needs to be done and book an engineer visit. Need wall socket. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Security matters. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Please keep an eye out for an envelope at the top right corner of your Forum page. Try tracing the cables back to the house from the brown box outside. Stay safe online. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Please keep an eye out for an envelope at the top right corner of your Forum page. Bits and bytes. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Call the pre-installation and delivery team on 0800 052 1734 explain. 168. Networking and WiFi. on 21-02-2023 19:59. Back a step. Options. We have the quickstart pack but sadly cannot get broadband set up and working. Following the installation and verification of its functionality, you can browse the web or. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Your photo shows a TV aerial socket which would not be suitable for VM. So, a 50 minute broadband, TV and phone. 1. To best look into this, I am sending a private message. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Chris. Turn on and start the hub. However, I do not have any of the specified wall sockets available. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Mark as. Remove the connector cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Thank you very much 🙂. To best look into this, I am sending a private message. Direct Save Telecom offer new phone line installations for £39. Within 30 daysOn top of that, Virgin Media also offers a self-install option. on 18-05-2022 19:55. Virgin Media Extension Cable. Virgin Media; My Virgin Media; Shop; Help;. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Phone line - 5 mins. Security matters. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Price adjustment. This hole will typically be up to 1cm in diameter and often positioned near your front door. ahhh the rubbish that is CS - you could try this. 1. connector cable from the wall socket, as we’ll be re-using that later. Ordered VM broadband and was recommended by the website to select the self quick install option. Plug the cables into the Hub. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. QuickStart, set up and connections. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Reply. There are 10 types of people: those. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. You can also check for a loose cable as not all properties have a socket. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I don't longer work there. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Thank you so much for your first post and welcome to the community forums, it's great to have you here. Dave. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Connect the Hub’s power cable with the blue tab. However the wall socket doesn’t have the correct connection for the cable with the hub. Pop the power cable into a nearby plug socket, and turn it on. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. C Then connect the plug into the nearest wall socket and switch it on. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Options. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The phone number doesn't connect you. A non-split socket will have the sockets and screws in the middle. 22-12-2022 19:19 - edited 22-12-2022 19:20. Browse Virgin Media Virgin Media Community. Or you may be quicker than average! You won’t be involved the whole time. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thanks for the reply. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 0 Kudos. Don’t plug the power cable into a plug socket yet. . 0 A Socket Wall Plate Module, 50x25mm. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. I have been given other details for the account such as the account number/area code and. called the delivery team and they managed to book a technician for me. We have the quickstart pack but sadly cannot get broadband set up and working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. log into hub3 - 192. 1 Mar 2016. The installation should take around an hour. VM will usually only supply a Quickstart to a property that had VM previously. . No vm wall socket. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Then Cables Run From There To The. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Getting Connected with Virgin Media is easy when you have a wall socket. Internet. screw the master socket back to the wall. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The installation should take around an hour. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Re: Installation not workingon 28-10-2022 17:29. The wall box may be branded with the logos of an old cable TV company (not VM). I'm very sorry to hear about the non wall socket. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. But I have no Virgin Media Wall socket in my - 5383603. AnthonyRaw1986. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. We would like to show you a description here but the site won’t allow us. 2. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. The box and cables may have been removed by the previous occupiers. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Hello sophieboulter1. Browse Virgin Media Virgin Media Community. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Browse Virgin Media Virgin Media Community. Teki Screwfix Select. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Failing this. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 19 minutes ago. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. It probably goes into another room in the house. Push the red label end of the white cable, into the wall socket. Options. I don't have a virgin media wall socket and this is stressing me out. Options. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. which will give you a general idea of VM fixtures and fittings. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. on 23-10-2022 13:36. We all know and love the internet and TV services that can enter our homes through entry points. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Thank you. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Browse Virgin Media Virgin Media Community. See below for suggestions to the regular 'missing socket' questions which are posted on here. Step 2: Order your TalkTalk Broadband service. 388. I don't longer work there. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. . If an engineer is offered - accept that. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on 24-01-2022 21:07. So, a 50 minute broadband, TV and phone. The large Eurobell wall box is where you would connect. Push the red label end of the white cable, into the wall socket. on 05-09-2023 20:36. All Rights ReservedNo setup fee. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. TV box - 15 mins. The socket will have a Virgin Media logo on it and the port is at the bottom. Re: How to book an engineer. Stay safe online. VM. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. . and view the images for a range of different wall box options. No Virgin Media Wall socket . You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. TV box - 15 mins. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. They can arrange for an engineer to come to the property to complete the installation. Re: No wall socket. We all know and love the internet and TV services that can enter our homes through entry points. 2 weeks ago - last edited 2 weeks ago. Placed an order and the lady said we were eligible for quick start self installation. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. That is the correct fitting, it should push on unless its too loose inside the large housing. We have a TV and broadband but no landline required. Then push the connector VM have provided over the screw thread. on 15-11-2022 18:53. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. We installed our router etc ourselves. Hello, We recently moved into a house which has this box connected to the router. Plug into the wall socket. I have checked outside and there is a brown box shared with the neighbour. Browse Virgin Media Virgin Media. • USB 2. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You should be able to do it on a call to CS. Jan 14, 2022. However, since theres no virgin media socket is it possible if someone who works at v. 0 Kudos. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Virgin Media;. Account - Cable. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Your connection box is usually put in the living room on the wall. Plug the cables into the hub. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Business, Economics, and Finance. Networking and WiFi. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I would love to help you get your service installed. Thank you for the tel no. into the Virgin Media socket on your wall. Options. Feb 22, 2022. Options. . Plus get help on things like wayleave & access agreements. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Follow these steps to install your virgin Media Broadband, TV and Phone service. No, any cables within the house can be touched as much as the householder wants to touch them. All the wall sockets I can see are for BT. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. You should be able to locate your telephone master socket, which would have a BT or. Just moved in to new (rental) flat. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Sorry to hear of the install delay caused by the wall sockets missing. Should’ve checked this before I ordered. Switching from Virgin? If you're switching from Virgin. 100. This video will show you how to install a Virgin Media extension cable. in Networking and WiFi Sunday; No Virgin Media Wall socket . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. #1. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I recently got Virgin broadband installed. on 12-01-2023 21:04. Virgin media wall socket in an unusable place in QuickStart,. The agent said I’ll need an eng. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. on 03-12-2022 10:11. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. But I have no Virgin Media Wall socket in my - 5405516. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. One of them was Telewest. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. £ 9. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. It seems that I need an electrian to install a wall. Broadband Deals. But I have no Virgin Media Wall - 5216419. . I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 0 Kudos Reply. Hi! New to the UK and just moved into our first home here. Manage Your Account. We have tried plugging it into the only box we found it would fit but no luck. Manage Your Account.